In the early days of healthcare interoperability, connectivity was the bottleneck. Integrations were slow and complex, and most customers were happy to offload the work to vendors who promised to “just handle it.”
But times have changed, and connectivity is just the beginning. Today’s health IT and data teams are facing a new set of demands: they’re expected to move faster, adapt to changing requirements, and support more integrations than ever before, often with fewer people and tighter timelines.
Simply put, these teams expect more. And Redox is evolving to meet our customers’ needs—giving them more control, visibility, and flexibility to manage their integrations through a suite of powerful self-service tools.
Where we started: Simplifying EHR integration
When Redox first launched, the mission was simple: deliver the best “modern API” that made EHR integration easier and more scalable for customers building digital health solutions. We started with a fully managed integration experience, which was ideal for customers with lean technical teams that wanted to offload the heavy lift of building and maintaining healthcare data connections.
And it worked well. This quote by Brendan Fortuner, Head of Engineering at Ambience Healthcare, captures both the mission that guided us at this stage and the real-world impact it had on our customers:
“[Our] engineers can do more with Redox as our partner. We focus on the product itself—making the clinician workflows, the artificial intelligence, and the language models best in class can be our primary focus while Redox handles the complexity of EHR integration.”
Again, our customers expected more. For those with mature technical teams, we kept hearing: “We love Redox, but we want more control, more transparency, and more speed.” Even teams without deep technical expertise wanted visibility into their integrations—not just to troubleshoot, but to confidently explain what’s happening to their own customers.
So, we listened. And based on our customers’ feedback, it was time to pivot and deliver tools that put more power in the customer’s hands.
Where we are today: Empowering Health IT and data teams to take control of their integrations
Since those early days, the healthcare ecosystem has grown more complex by the day. Teams are navigating an expanding mix of care delivery models, tighter regulatory requirements, and a growing list of integration points across vendors, health systems, and other stakeholders.
They need tools that help them stay agile—quickly adapt to new workflows, onboard new partners, and meet compliance requirements without disrupting core infrastructure or delaying delivery timelines.
Enter Redox self-service tools.
We launched our first self-service feature in 2021, which marked a strategic shift away from a fully managed service. Over the last 18 months, we’ve expanded those tools to empower users to monitor and control what, when, and how data flows in and out of their organization.
As of today, customers have access to six self-service tools in the Redox dashboard:
- Log Inspector: View what happened to your data in real time
- Alert Rules: Set custom alerts to catch disruptions to your data traffic early
- Config Modifiers: Set custom instructions for mapping your data to specific fields
- Translation Sets: Find and replace specific values used in your data at scale
- Filters: Control what data passes through your system and when
- Promotion: Move assets from staging to production without a manual rebuild
These aren’t just new features. They represent a fundamental shift in the way we serve our customers—giving them tools to move fast, troubleshoot issues in real time, and manage configurations independently to keep pace with today’s dynamic healthcare landscape.
What’s the value of self-service?
Redox has decades of combined integration experience, and many of our customers rely on our expertise to manage their integrations—and will continue to do so.
But for our customers with skilled in-house teams who prefer to go behind the scenes and make real-time adjustments to their integrations, our self-service tooling helps them speed up implementation, resolve issues faster, and build trust with their customers.
These features also unlock greater:
Visibility
Customers can get under the hood and see exactly what’s happening with their connections in real time. With effective data monitoring and detailed logs, teams can track message status, pinpoint bottlenecks, and understand how data moves through their connections.
Control
If customers spot issues with their data flow, they can troubleshoot them on the spot—no support ticket needed. From mapping data their way to instantly pushing updates to production, our self-service tools empower teams to address issues when they happen.
Flexibility
Once connected, customers can decide what, when, and how data moves through their systems. Whether they’re filtering incoming messages or translating values to meet their needs and their partners’ requirements, they can adjust their integration settings independently and at their pace.
Where we’re going: Evolving our platform to address customer’s biggest interoperability challenges
Interoperability is no longer just about connecting. Our customers also need powerful tools that help them orchestrate data throughout their systems. The self-service features we have available today are only the beginning.
Our mission is to be the tool you place at the center of your interoperability strategy to simplify your architecture and deliver data that’s clean, useful, and actionable as soon as it arrives.
Building and maintaining custom routing and logic across multiple systems slows teams down, increases integration costs, and takes time away from strategic priorities. As our platform evolves, we hope to do more of the heavy lifting—building features that take integration work off your roadmap and allow your team to focus on delivering value, not managing infrastructure.
Our upcoming orchestration tools are designed to do just that. You can use them to build custom, flexible workflows that move, optimize, and shape data in a way that fits your interoperability needs—and adjust them in real time as priorities change.
Initially, these tools will be enabled by Redox. This means we’ll help you stand up your workflows at first, with full visibility into the custom logic implemented on your behalf. Later, we’ll introduce tools that let you build and manage this logic on your own with a simple and accessible user interface that’s easy to understand and navigate.
Unlock greater visibility, control, and flexibility with Redox
Today’s interoperability challenges call for a new approach—one that puts power back in the hands of your team. Redox is answering the call by giving customers the tools they need to move faster, scale smarter, and do more with their data, on their terms.
With our self-service tooling, you can quickly spot errors and make adjustments to your data flow without relying on manual support. And as our platform evolves, you’ll gain access to even more powerful tools to take full control over how data moves through your system.
If you’d like to learn more about our self-service capabilities or hear what we’re currently working on, get in touch with a member of the Redox team today.