At Redox, we know that speed, control, and visibility are critical for teams managing integrations. That’s why we’ve built a growing set of self-service features designed to let you move faster and troubleshoot smarter.
In our recent customer webinar, we heard from Redox product experts and two power users who walked us through the current self-service toolkit, their favorite wins, and what’s coming next. Here’s a quick recap.
Where we’ve been: Meeting the moment for modern integration teams
As the healthcare landscape evolved, so did our customers’ needs. What began as a mission to simplify connectivity has expanded to empower users to manage their own connections with speed and scale.
Customers told us they wanted more control and the ability to fix issues fast. That feedback directly informed our current suite of self-service tools, and we’re continuing to iterate to make these features even better.
Live demo: Self-Service tools in action
During the live demo, Redox Product Manager Alex Peitz walked through some of our most powerful new self-service tools in our dashboard, showing:
- How translation sets can manage bidirectional mappings (like state abbreviations or facility codes);
- How config modifiers allow for customized mapping without custom code;
- How alerts can proactively notify teams of issues before customers do; and
- How promotion lets you push changes into production without manual rework.
These tools were built to speed up implementations, reduce reliance on Redox teams, and give users the confidence to troubleshoot and iterate faster.
Customer panel: Real wins from power users
We heard directly from integration leaders at PatientIQ and Bardy, two power users who’ve spent a combined 19 days in the Redox dashboard over the past year.
Here were some of their takeaways on the power of incorporating self-service tools into their day-to-day workflows:
- Self-service tools are key to faster implementations and fewer support tickets;
- Translation sets and config modifiers are used daily to meet customer-specific needs;
- Log Inspector dramatically improves support workflows and empowers teams to answer questions with confidence; and
- Redox self-service tools reduce dependence on internal dev teams and let integration analysts resolve issues in real time.
Bob from Bardy even shared that translation sets helped their team cut down on denied insurance claims, directly improving their reimbursement cycle.
Where we’re going: More orchestration, more control
We’re not stopping here. Looking ahead, Redox is investing in more advanced orchestration capabilities. These new tools are coming in Fall 2025; watch this space for product updates coming soon!
We’re also enhancing existing tools based on customer feedback: expect to see more options for logs search, improved alerting, more visibility of logic in logs, and expanded network onramp access.
The bottom line: Self-Service = speed, flexibility, and confidence
Whether you’re managing dozens of connections or rolling out your first few integrations, Redox self-service tooling empowers your integration team to manage integrations smarter.
Watch the full webinar and explore resources to get started with Redox integrations on your own terms.