Enhance patient experiences
Lower annual costs per patient with tailored omnichannel marketing and engagement
Experience differentiation is the compass for providers navigating a crowded healthcare landscape. Effective patient engagement programs are proven to lower annual costs per patient by an average of $1,9001, reduce patient complaints by up to 70%2, and lead to 18% lower readmission rates3.
Want to see similar results from your engagement programs? Move the needle on satisfaction and retention with a strong data foundation. Redox provides the real-time data needed to build cohesive views of patient conditions, care, and preferences. Data is the difference—use powerful insights to fuel your customer experience programs and delight patients.
Redox is enabling personalized patient engagement through real-time data synchronization.
Case study
Wellstar, one of Georgia’s largest health systems, needed to create a best-in-class technical foundation to enable an omnichannel marketing and patient engagement strategy. Powered by Redox’s real-time delivery of more than 8 million messages monthly from Epic into Wellstar’s Azure environment, Wellstar is now delivering highly targeted and personalized patient experiences.
How it works
Redox’s interoperability platform connects your CRM with data from EHRs, HIEs, digital health technologies, and more to help you create comprehensive views of patients’ health journeys. With Redox, you can integrate all this data seamlessly with your CRM to funnel the right data to build customer engagement and marketing programs.
By providing robust backload and ongoing real-time data delivery capabilities, Redox lays the foundation for more personalized patient experiences.
Planning to add AI/ML tools and advanced analytics to improve patient interactions? Hydrate your cloud environment with Redox-powered data supercharge your engagement strategy.
See our patience experience use case in action
Ballou Nelson, Pamela. “The Role of Patient Activation in Value Based Care.” Medical Group Management Association.
Wolf, Jason. “Consumer Perspectives on Patient Experience.” The Beryl Institute.
The Leapfrog Group. “What Patients Think About Their Hospitals and Ambulatory Surgery Centers: An Analysis of Patient Experience Surveys.” The Leapfrog Group.