Nov 17, 2025
Stop Hiring for the Inbox: Let the Fax Route Itself
About 70% of healthcare organizations still exchange documents by fax because it just works. But what’s convenient for the system is punishing for the workflow. Here’s how one large health system flipped that script, teaching its tech to do the reading and routing so pharmacists get refills faster, schedulers get clean referrals, and clinicians get back time.