Every package consists of three parts designed to maximize flexibility, engineering velocity, and long-term scalability.
Interoperability built to scale. Redox pricing built to match.
Think we’re too expensive? That’s so 2022. Redox is built for every budget across the healthcare ecosystem, from day-one startups to enterprise giants.
How it works
Platform
Foundational infrastructure
Platform infrastructure, dedicated contact, 24/7 support & maintenance.
Annual fee
Consumption
Transparent costs tied to usage
Based on your total data utilization. Scales with volume.
Annual fee
Managed Services
Expertise & support
A setup and support package custom-built around your integration goals.
Fees based on scope
From enterprise to startup, we’ve got you covered
Choose the baseline technical capabilities and orchestration tools your team needs to succeed.
Sandbox
Starting at $15k/year
For day-one innovators (<500 employees) who need a safe, full-development testing ground.
Note: Not applicable for Providers, Payers, or Enterprise organizations.
Core
Starting at $35k/year
For teams who need secure, live production workflows without the enterprise price tag.
Advanced
Contact our team
For teams who need maximum flexibility and control across their data pipelines, with tools like conditional routing logic and custom rules.
What’s Included
Sandbox
Core
Advanced
Developer environment & testing
FHIR sandbox, simulated patient data, and pre-built testing suites for rapid prototyping.
Operational visibility & logs
Real-time traffic alerts, granular event logging, connection health metrics, and access to an AI Assistant Suite.
Security & compliance
Multi-factor authentication (MFA), Single Sign-On (SSO)*, Role-Based Access Control (RBAC), and audit APIs.
AI-powered capabilities
In-dashboard AI Assistant Suite, MCP server, and Platform API access.
Integration & format translation
Managed VPN endpoints, live production subscriptions, data mapping, writeback, platform API access (includes MCP) and automated polling.
Infrastructure support & scaling
24/7 technical support, dedicated message queue management, and automated elastic scaling.
Data orchestration
Content-based routing, conditional routing logic, message bundling/fetching, and visual workflow mapping.
*SSO not available for Sandbox customers
The right support at the right time
Align your support model with your resources. From self-service to complex custom engagements, we tailor the partnership to your business goals.
Do it yourself, not by yourself
Leverage intuitive self-service tooling, backed by expertise
and support designed to meet your team where you are —
whether you’re launching your first connection or thousandth.
Complex, custom engagements
Bring advanced interoperability workflows to life
with engineering expertise tailored to your unique
technical and operational requirements.
Frequently asked questions
Can enterprise organizations or healthcare providers start on the Sandbox tier?
No. The Sandbox package is specifically designed as an entry point for digital health companies with fewer than 500 employees to build and validate prototypes. Enterprise organizations and all provider/payer networks start at the Core or Advanced tier to support baseline data requirements.
How do platform fees relate to consumption volumes?
Your final pricing plan is additive. Your selected Platform tier gives you baseline architectural infrastructure and support. From there, consumption pricing scales dynamically based on your anticipated annual transaction volume, paired with a managed service fee to ensure smooth implementations.
Can we run a pilot program to test the data exchange with our own data?
Yes, we frequently partner with enterprise organizations and providers on custom pilot programs. We will work with you to define specific success metrics and set up a Proof of Concept so your team can see the value first hand. Contact our team today to map out a custom engagement built around your organization's data requirements.
Is Redox more expensive than building in-house or using DIY toolkits like Mirth or Rhapsody?
No. Building in-house looks cheaper upfront, but it becomes much more expensive once you factor in the engineering hours required to maintain interfaces, infrastructure costs, compliance overhead, and the cost of business delays when a connection breaks. Redox pricing is completely all-in, meaning we handle all ongoing monitoring, updates, and support.
Does our cost double if we add a second customer or a new EHR endpoint?
No. With traditional interface engines, you to pay for and rebuild connections from scratch every single time which causes your expenses to skyrocket as you scale. With Redox, you integrate into our unified platform just once. Because you are leveraging reusable infrastructure, adding your second, tenth, or hundredth endpoint becomes significantly more cost-effective and efficient, driving down your average cost per connection over time.
Do we have to pay extra for Redox’s built-in AI tools and assistants?
No. Access to AI features inside Redox Engine (including our AI Assistant Suite for payload summaries and our Model Context Protocol (MCP) server for environment management) is designed to lower your overall total cost of ownership. These native AI capabilities are built directly into our platform to help your technical team dramatically accelerate setup times, simplify troubleshooting, and reduce manual maintenance hours.
How does Redox pricing compare to other integration alternatives?
Redox pricing is highly competitive and closely in line with standard cloud-native platforms, as well as modern enterprise developer tools. Ultimately, Redox is much more affordable than attempting to build and self-host your integrations. While self-hosting looks cheaper upfront, it carries hidden, compounding expenses like dedicated engineering hours, infrastructure maintenance, security compliance logging, and the extreme cost of business delays when connections break. Redox provides an all-in, predictable subscription that handles everything out of the box, making it the most cost-effective way to scale.
What if we need to connect to a legacy or custom system Redox hasn’t seen before?
Healthcare interoperability is full of edge cases, which is why our platform is intentionally flexible rather than rigid. Our architecture balances pre-built connectivity with the freedom to customize workflows for unique vendor specifications. By using standardized, repeatable onboarding processes, we can support new environments without reinventing interoperability from scratch. For unique requirements, we provide a transparent, customizable process for adding new system adapters, protecting your budget from unpredictable engineering costs.