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How it works

Every package consists of three parts designed to maximize flexibility, engineering velocity, and long-term scalability.

Platform

Foundational infrastructure

Platform infrastructure, dedicated contact, 24/7 support & maintenance.

 

Consumption

Transparent costs tied to usage

Based on your total data utilization. Scales with volume.

 

Managed Services

Expertise & support

A setup and support package custom-built around your integration goals.

 

From enterprise to startup, we’ve got you covered

Choose the baseline technical capabilities and orchestration tools your team needs to succeed.

Sandbox

Starting at $15k/year

For day-one innovators (<500 employees) who need a safe, full-development testing ground.

Note: Not applicable for Providers, Payers, or Enterprise organizations.

Core

Starting at $35k/year

For teams who need secure, live production workflows without the enterprise price tag.

Advanced

Contact our team

For teams who need maximum flexibility and control across their data pipelines, with tools like conditional routing logic and custom rules.

What’s Included

Sandbox

Core

Advanced

Developer environment & testing

FHIR sandbox, simulated patient data, and pre-built testing suites for rapid prototyping.

Included
Included
Included

Operational visibility & logs

Real-time traffic alerts, granular event logging, connection health metrics, and access to an AI Assistant Suite.

Included
Included
Included

Security & compliance

Multi-factor authentication (MFA), Single Sign-On (SSO)*, Role-Based Access Control (RBAC), and audit APIs.

Included
Included
Included

AI-powered capabilities

In-dashboard AI Assistant Suite, MCP server, and Platform API access.

Not included
Included
Included

Integration & format translation

Managed VPN endpoints, live production subscriptions, data mapping, writeback, platform API access (includes MCP) and automated polling.

Not included
Included
Included

Infrastructure support & scaling

24/7 technical support, dedicated message queue management, and automated elastic scaling.

Not included
Included
Included

Data orchestration

Content-based routing, conditional routing logic, message bundling/fetching, and visual workflow mapping.

Not included
Not included
Included

*SSO not available for Sandbox customers

The right support at the right time

Align your support model with your resources. From self-service to complex custom engagements, we tailor the partnership to your business goals.

Do it yourself, not by yourself


Leverage intuitive self-service tooling, backed by expertise
and support designed to meet your team where you are —
whether you’re launching your first connection or thousandth.

Complex, custom engagements


Bring advanced interoperability workflows to life
with engineering expertise tailored to your unique
technical and operational requirements.

Frequently asked questions

Can enterprise organizations or healthcare providers start on the Sandbox tier?

No. The Sandbox package is specifically designed as an entry point for digital health companies with fewer than 500 employees to build and validate prototypes. Enterprise organizations and all provider/payer networks start at the Core or Advanced tier to support baseline data requirements.

How do platform fees relate to consumption volumes?

Your final pricing plan is additive. Your selected Platform tier gives you baseline architectural infrastructure and support. From there, consumption pricing scales dynamically based on your anticipated annual transaction volume, paired with a managed service fee to ensure smooth implementations.

Can we run a pilot program to test the data exchange with our own data?

Yes, we frequently partner with enterprise organizations and providers on custom pilot programs. We will work with you to define specific success metrics and set up a Proof of Concept so your team can see the value first hand. Contact our team today to map out a custom engagement built around your organization's data requirements.

Is Redox more expensive than building in-house or using DIY toolkits like Mirth or Rhapsody?

No. Building in-house looks cheaper upfront, but it becomes much more expensive once you factor in the engineering hours required to maintain interfaces, infrastructure costs, compliance overhead, and the cost of business delays when a connection breaks. Redox pricing is completely all-in, meaning we handle all ongoing monitoring, updates, and support.

Does our cost double if we add a second customer or a new EHR endpoint?

No. With traditional interface engines, you to pay for and rebuild connections from scratch every single time which causes your expenses to skyrocket as you scale. With Redox, you integrate into our unified platform just once. Because you are leveraging reusable infrastructure, adding your second, tenth, or hundredth endpoint becomes significantly more cost-effective and efficient, driving down your average cost per connection over time.

Do we have to pay extra for Redox’s built-in AI tools and assistants?

No. Access to AI features inside Redox Engine (including our AI Assistant Suite for payload summaries and our Model Context Protocol (MCP) server for environment management) is designed to lower your overall total cost of ownership. These native AI capabilities are built directly into our platform to help your technical team dramatically accelerate setup times, simplify troubleshooting, and reduce manual maintenance hours.

How does Redox pricing compare to other integration alternatives?

Redox pricing is highly competitive and closely in line with standard cloud-native platforms, as well as modern enterprise developer tools. Ultimately, Redox is much more affordable than attempting to build and self-host your integrations. While self-hosting looks cheaper upfront, it carries hidden, compounding expenses like dedicated engineering hours, infrastructure maintenance, security compliance logging, and the extreme cost of business delays when connections break. Redox provides an all-in, predictable subscription that handles everything out of the box, making it the most cost-effective way to scale.

What if we need to connect to a legacy or custom system Redox hasn’t seen before?

Healthcare interoperability is full of edge cases, which is why our platform is intentionally flexible rather than rigid. Our architecture balances pre-built connectivity with the freedom to customize workflows for unique vendor specifications. By using standardized, repeatable onboarding processes, we can support new environments without reinventing interoperability from scratch. For unique requirements, we provide a transparent, customizable process for adding new system adapters, protecting your budget from unpredictable engineering costs.

Get in touch

Share details about your technology and integration needs, and a Redoxer will reach out for a custom consultation.