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Why Redox Managed Services

Services built to flex with you

Healthcare integrations involve more than just APIs. Pre-built connections and reusable integration patterns accelerate time to go-live, but the last mile always matters — unique workflows, EHR-specific requirements, operational processes, and stakeholder coordination still require customization and expertise.

Services are designed to help organizations navigate that last mile with confidence, adapting to your workflows, integration complexity, and scale — whether you’re launching an initial connection or expanding across a growing ecosystem.

Onboarding

Build a strong foundation from day one with the tools, guidance, and operational support your team needs to launch integrations confidently and scale faster over time.

  • Hands-on training for the Redox Dashboard, configuration, and troubleshooting
  • Guidance on APIs, EHR capabilities, and environment setup
  • Technical validation and implementation resources to accelerate go-live

Implementation

Implementation support designed to meet your team where you are — whether you’re launching your first connection or scaling a growing integration ecosystem.

  • Tiered options to meet your support needs
  • Expert guidance for connectivity, testing, configuration, and go-live
  • Repeatable workflows and documentation to help your team scale faster

Project Management

Keep complex implementations moving with dedicated coordination, proactive communication, and the structure needed to stay aligned across teams and stakeholders.

  • Dedicated Redox Project Manager aligned to your program
  • Proactive status updates, risk tracking, and stakeholder coordination
  • Support for complex, multi-site, or accelerated implementations

Forward Deployed Engineering

Bring advanced interoperability workflows to life leveraging engineering expertise tailored to your unique technical and operational requirements.

  • Dedicated Redox engineer working alongside your team
  • Bespoke development for complex integrations and orchestration workflows
  • Ongoing technical guidance, testing, and iterative optimization

Real-time visibility and support after go-live

Redox support doesn’t stop at implementation.

Once your connection is live, your team transitions to our production support organization, with 24/7 critical support included as part of your subscription.

An extension of your team from day one

  • Deep experience at scale 15,000+ live connections worth of real-world expertise
  • Proven healthcare knowledge Experience at major healthcare and data companies like Epic, Cerner, Athena, MEDITECH, Inovalon, ModMed, Experian Health, and Notable
  • Standards + system expertise Deep expertise in standard healthcare integration methods, formats, and EHR and clinical systems
  • Real-world implementation knowledge Proven processes refined across thousands of integrations help reduce delays and friction so you can go-live faster

 

“The HL7/FHIR and clinical expertise is outstanding. The team always addresses our needs and helps solve our problems working together like a true partnership. Professional. Reliable. Responsive. Experts. Fast. Quality. Trustworthy. Simply Amazing!”

Principal Data Analyst,

Large integrated health care delivery and financing network

Built for healthcare. Backed by experts.

Whether you’re an existing customer exploring additional services or evaluating Redox for the first time, our team can help you find the right fit for your organization.